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Defining and creating customer journeys
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Module
Defining and creating customer journeys
2 Topics
30 mins
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Customer journeys are the sum of the experiences that your customers go through when interacting with your organization. Rather than looking at just...
Defining and managing customer actions
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Module
Defining and managing customer actions
4 Topics
35 mins
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In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...
Defining customer engagement policies
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Module
Defining customer engagement policies
2 Topics
25 mins
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Engagement policies are the set of conditions such as eligibility, applicability, and suitability that qualify an offer or a group of offers for a...
Defining prediction patterns
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Module
Defining prediction patterns
2 Topics
20 mins
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Defining the authentication scheme
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Module
Defining the authentication scheme
4 Topics
1 hr 30 mins
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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Module
Defining the authorization scheme
5 Topics
2 hrs 30 mins
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...
Defining the starting population
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Module
Defining the starting population
2 Topics
25 mins
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The starting population is the potential list of customers you want the brain to consider for always-on outbound customer engagement. Learn how to...
Deploying and assigning robotic automations
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Module
Deploying and assigning robotic automations
6 Topics
1 hr 5 mins
Pega Robot Manager 8.5.3 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels.
Deployment Manager
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Module
Deployment Manager
4 Topics
38 mins
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Deployment Manager application pipelines
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Module
Deployment Manager application pipelines
1 Topic
15 mins
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Familiarize yourself with the various application pipelines used in Pega Customer Decision Hub™ implementations to leverage the full power of change...