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AI for 1:1 Customer Engagement

  • Mission

    AI for 1:1 Customer Engagement

    10 Modules

    13 Challenges

    10 hrs

    Pega Customer Decision Hub 8.7 Visible to all users
  • Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...

Business Architect

Customer Service Developer

Customer Service Low-Code Developer

Data Scientist

Email Bots for Pega Customer Service

Pega Call

  • Mission

    Pega Call

    6 Modules

    2 hrs 45 mins

    Visible to all users
  • Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Pega Customer Decision Hub Foundation

Pega Customer Service Foundation

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    8 Modules

    7 Challenges

    5 hrs 40 mins

    Visible to all users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

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