Tools and knowledge to help you succeed.
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3 hrs 5 mins
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
6 hrs 45 mins
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...
10 hrs 10 mins
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
1 day 55 mins
Gain greater understanding of the key features, capabilities and benefits of the Pega Customer Decision Hub in this course. Learn how components such...
2 hrs 40 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
1 day 20 hrs 25 mins
The Lead System Architect mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
2 hrs 45 mins
Learn how Pega Call ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
2 hrs 35 mins
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
1 day 12 hrs 35 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
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