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Handling flow changes for cases in flight

Identifying and evaluating design options

Identifying and mitigating security risks

Implementing an effective data model

Implementing B2C mashup interfaces

Implementing web embed interfaces

  • Challenge

    Implementing web embed interfaces

    4 Tasks

    1 hr 30 mins

    Pega Platform '23 Visible to: All users
  • Metro Delivery Company (MDC) is a B2B company that specializes in delivering same-day intracity shipments from registered business partners to their...

Leveraging the email component application

Refactoring an existing service request type with a parallel flow

  • Challenge

    Refactoring an existing service request type with a parallel flow

    4 Tasks

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Reusing the standard queue processor

Routing parking cases to facility coordinators

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