Learn about quality control in Pega Client Lifecycle Management and Know Your Customer™ (CLM and KYC) and how it improves reviews and the "four-eye"...

Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment. Di...

The Pega Express approach includes four phases to support solution delivery.

In outbound customer engagement, you need to cater to different kinds of operational limitations. These may include limits on the number of email...

In the Build phase of Pega Express^™, you use Pega's low-code development platform to configure and test your application. Pega Platform^™ leverages...

With Pega Client Lifecycle Management (CLM) and KYC™, financial institutions can understand the risk of doing business with their customers and ensure...

Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...

Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...

With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...