Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...

Agencies and departments manage many complex Government programs that require timely policy changes to benefit the constituents. Programs include...

Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to create a structured lead management...

Products are what you sell; they can be goods or services. In this lesson, you learn about the product hierarchy used to store products and how to...

The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

Sales forecasts allow your organization to provide a realistic prediction of how much business you expect to close in a given period. Forecast...