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Managing customer interactions
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Module
Managing customer interactions
4 Topics
30 mins
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Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...
Managing data values for Business Architects
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Module
Managing data values for Business Architects
5 Topics
1 hr 15 mins
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Managing desktop runtime configurations remotely
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Module
Managing desktop runtime configurations remotely
3 Topics
20 mins
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing government programs
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Module
Managing government programs
5 Topics
40 mins
Pega Government Platform '23 -
Agencies and departments manage many complex Government programs that require timely policy changes to benefit the constituents. Programs include...
Managing leads
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Module
Managing leads
3 Topics
20 mins
Pega Sales Automation 8.7 -
Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to create a structured lead management...
Managing products
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Module
Managing products
2 Topics
15 mins
Pega Sales Automation '23 -
Products are what you sell; they can be goods or services. In this lesson, you learn about the product hierarchy used to store products and how to...
Managing prospect and customer data
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Module
Managing prospect and customer data
1 Topic
10 mins
Pega Sales Automation '23 -
The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...
Managing roles and users in Deployment Manager
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Module
Managing roles and users in Deployment Manager
3 Topics
17 mins
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Managing the sales forecast
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Module
Managing the sales forecast
1 Topic
15 mins
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Sales forecasts allow your organization to provide a realistic prediction of how much business you expect to close in a given period. Forecast...
Match rules
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Module
Match rules
8 Topics
1 hr
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During the interrogation process of an application, the developer should ensure that every time the solution and associated applications run, the...