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Moving robots manually between workgroups
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Challenge
Moving robots manually between workgroups
3 Tasks
20 mins
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Onboarding a partner
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Challenge
Onboarding a partner
4 Tasks
10 mins
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Joel King, a channel manager, has been assigned a new partner called Fluxystems, which he wants to onboard. To start, Fluxystems has only one partner...
Organizing robots and assignment types in Pega Robot Manager
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Challenge
Organizing robots and assignment types in Pega Robot Manager
4 Tasks
30 mins
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Pega Knowledge authoring
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Challenge
Pega Knowledge authoring
5 Tasks
5 mins
Pega Customer Service 8.7 -
You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...
Performing data handling with the Toolbox
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Challenge
Performing data handling with the Toolbox
6 Tasks
30 mins
Pega Robotic Automation 22.1 -
A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...
Performing Pega scenario testing
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Challenge
Performing Pega scenario testing
2 Tasks
15 mins
Pega Platform 8.7 -
A member service representative needs to perform the following actions for an Assistance Request application:
- Add a new household using the
Performing Pega unit testing
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Challenge
Performing Pega unit testing
3 Tasks
15 mins
Pega Platform 8.7 -
For an Assistance Request case, when users enter the make of a vehicle, one or more associated vehicles are displayed in the Vehicle list. Users...
Personalizing default sales dashboards
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Challenge
Personalizing default sales dashboards
1 Task
10 mins
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The sales representatives want to see the forecasting instead of the customer sentiment analysis on the dashboard. As a member of the sales operations...
Preparing for data migration
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Challenge
Preparing for data migration
5 Tasks
25 mins
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U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...