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Application quality practices

  • Module

    Application quality practices

    5 Topics

    40 mins

    All Products Visible to: All users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Application security

Applying the advanced features of test automation

  • Module

    Applying the advanced features of test automation

    4 Topics

    25 mins

    All Products Visible to: All users
  • Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

Approvals and SLAs

Approving and publishing Pega Knowledge content

  • Module

    Approving and publishing Pega Knowledge content

    2 Topics

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

Arbitrating between actions

Arbitration fundamentals

Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Topics

    1 hr 30 mins

    Visible to: All users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Assigning and completing work for Business Architects

Authenticating customers using Digital Messaging

  • Module

    Authenticating customers using Digital Messaging

    2 Topics

    20 mins

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

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