Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.

Change request types in the 1:1...

Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...

Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development. 

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...