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Implementing Interaction Framework
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Module
Implementing Interaction Framework
6 Topics
37 mins
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementation best practices
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Module
Implementation best practices
2 Topics
15 mins
Pega Customer Service 8.8 -
This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
2 Topics
20 mins
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Implementing a fast-release revision
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Module
Implementing a fast-release revision
1 Topic
10 mins
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing and deploying Pega Care Management
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Module
Implementing and deploying Pega Care Management
6 Topics
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Implementing Citrix in robotic solutions
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Module
Implementing Citrix in robotic solutions
7 Topics
1 hr 10 mins
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Infinity Deployment in CloudK
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Module
Infinity Deployment in CloudK
3 Topics
35 mins
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Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development.
Initiating a call from a messaging interaction
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Module
Initiating a call from a messaging interaction
1 Topic
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Insights
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Module
Insights
4 Topics
25 mins
Pega Process Mining -
Use Insights to capture your observations and save them to reports as you analyze the data. You can collaborate with other users by sharing these...
Integrating applications with Pega Robot Manager
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Module
Integrating applications with Pega Robot Manager
3 Topics
35 mins
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...