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Implementing Interaction Framework

Implementation best practices

  • Module

    Implementation best practices

    2 Topics

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Implementing a business change using Revision Management

  • Module

    Implementing a business change using Revision Management

    2 Topics

    20 mins

    Visible to: All users
  • Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.

    Change request types in the 1:1...

Implementing a fast-release revision

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Topics

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Implementing Citrix in robotic solutions

  • Module

    Implementing Citrix in robotic solutions

    7 Topics

    1 hr 10 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Infinity Deployment in CloudK

  • Module

    Infinity Deployment in CloudK

    3 Topics

    35 mins

    Visible to: All users
  • Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development. 

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Topic

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Insights

  • Module

    Insights

    4 Topics

    25 mins

    Pega Process Mining Visible to: All users
  • Use Insights to capture your observations and save them to reports as you analyze the data. You can collaborate with other users by sharing these...

Integrating applications with Pega Robot Manager

  • Module

    Integrating applications with Pega Robot Manager

    3 Topics

    35 mins

    Pega Robot Manager 8.5.3 Visible to: All users
  • Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

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