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Enterprise architecture
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Module
Enterprise architecture
3 Topics
1 hr 5 mins
Pega Platform '23 -
This module discusses the design architecture of Pega applications and will help you learn to design Pega applications at the enterprise level...
Extending an application
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Module
Extending an application
1 Topic
15 mins
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Case specialization describes how an existing application can be transformed into a framework, model, template, or blueprint application without...
Extending an industry foundation data model
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Module
Extending an industry foundation data model
2 Topics
40 mins
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Pega offers a foundation Data Model for each major industry, including financial services, healthcare, and communications. Learn how the industry...
Handling flow changes for cases in flight
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Module
Handling flow changes for cases in flight
4 Topics
1 hr 30 mins
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Business applications change all the time. These changes often impact active Cases in a production environment. Without proper planning, these active...
Implementing service requests
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Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Integrating external data
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Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Mitigating security risks
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Module
Mitigating security risks
4 Topics
1 hr 40 mins
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Securing an application and ensuring that the correct security is set up is important. Correct security entails making sure that users are actually...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega DX API and Constellation UX Design
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Module
Pega DX API and Constellation UX Design
3 Topics
1 hr 5 mins
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Learn how you can use the Pega Digital Experience (DX) API to build custom UI and how the DX API supports Constellation. Constellation design system...
Pega Platform for the enterprise
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Module
Pega Platform for the enterprise
7 Topics
2 hrs 20 mins
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Pega enterprise-grade software is designed to transform the way organizations do business and the way they serve customers. A Pega Platform™...