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Predicting missing the Service-Level Agreement
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Module
Predicting missing the Service-Level Agreement
1 Topic
10 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Prediction Studio and collaboration
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Module
Prediction Studio and collaboration
3 Topics
1 hr 5 mins
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Prediction Studio is a dedicated workspace within Pega Customer Decision Hub™, where Data Scientists can design and create analytical models in real...
Predictive analysis
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Module
Predictive analysis
3 Topics
20 mins
Pega Process Mining -
You can perform predictive analysis on processes, such as predicting how much longer open Cases might take to finish. Predictive analysis provides an...
Presenting a single offer on the web
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Module
Presenting a single offer on the web
3 Topics
25 mins
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Module
Prioritizing robots for work adjustments
14 Topics
1 hr 35 mins
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Process discovery
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Module
Process discovery
10 Topics
55 mins
Pega Process Mining -
Learn how to run a View in Pega Process Mining to access the visualization of a process. Examine the features of the Process Map landing page and...
Processing real-time events using Event Strategies
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Module
Processing real-time events using Event Strategies
5 Topics
50 mins
Pega Platform -
Event strategies in Pega Platform™ detect meaningful patterns across a real-time data stream. For example, you can detect whether a customer made a...
Production readiness during the Adopt phase
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Module
Production readiness during the Adopt phase
4 Topics
50 mins
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The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Project structure in Pega Robot Studio
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Module
Project structure in Pega Robot Studio
7 Topics
40 mins
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...