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Working with the Merge pipeline

  • Module

    Working with the Merge pipeline

    5 Topics

    34 mins

         All Products Visible to: All users

  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Working with Voice AI models

  • Module

    Working with Voice AI models

    2 Topics

    15 mins

         Pega Customer Service 8.8 Visible to: All users

  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Worklists and Workbaskets

  • Module

    Worklists and Workbaskets

    3 Topics

    30 mins

         Pega Customer Service 8.8 Visible to: All users

  • Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...
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