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Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Module
Prioritizing robots for work adjustments
14 Topics
1 hr 35 mins
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Project structure in Pega Robot Studio
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Module
Project structure in Pega Robot Studio
7 Topics
40 mins
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...
UseKeys property
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Module
UseKeys property
3 Topics
20 mins
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Reporting in Pega Robot Manager
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Module
Reporting in Pega Robot Manager
6 Topics
1 hr 20 mins
Pega Robot Manager 8.5.1 -
The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...
Robotic package deployment
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Module
Robotic package deployment
3 Topics
20 mins
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...
Script adherence
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Module
Script adherence
3 Topics
20 mins
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Topics
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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Module
Setting up Messaging AI
5 Topics
50 mins
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Sharing of work between users in Robot Manager
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Module
Sharing of work between users in Robot Manager
5 Topics
30 mins
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...