Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

In the ever-evolving world of data-driven decisions, organizations aim to refine predictive models for optimal outcomes. This involves challenging...

AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

It is a regular data scientist task to inspect the health of the out-of-the-box Pega Customer Decision Hub™ predictions and the adaptive models that...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...