Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

Learn to configure core application features in Constellation. Explore landing pages, default landing page, widgets, Insights, and theming.

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...