The AI-powered sales coach
Introduction
The Pega Sales Coach uses self-learning adaptive models. The sales coach gathers sales data and uses the information to calculate performance scores for the sales representatives. The performance scores provide insights into how the sales representatives are performing. The sales coach continuously evaluates sales representatives and suggests action to improve performance.
Coaching life cycle
The sales coach bot that runs regularly creates the recommended coaching. The sales coach bot posts a message to the manager's pulse feed.
Suggested coaching plans are displayed on the manager's home screen. The manager can then decide to leverage or dismiss the coaching plan.
To create a plan for a sales representative, the manager needs to complete the Plan details and Next follow up date.
A message is posted to the sales representative's Pulse feed.
The coaching plan is displayed on the sales representative's home screen.
The manager and sales representative converse in the Pulse feed.
When the follow-up date arrives, the sales coach bot reviews the sales representative's performance and posts an update to the coaching plan Pulse feed.
If the manager is satisfied with progress of the sales representative, the manager can close the plan. Alternatively, the manager can change the follow-up date to give the sales representative more time to improve.
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