Interaction Manager component

The Interaction Manager component connects all projects and customer interactions through the XML file by accessing the XML through their properties, events, and methods in the Object Explorer. The Interaction Manager maintains a direct link to the contents of the interaction configuration file and stores the context values to share them across projects and to complete interaction. These context values appear as the Interaction Manager properties in the Object Explorer. When developing a solution, the Interaction Manager must be the first framework component added to the Global Container for each project.

Each referenced project in the solution has only one Interaction Manager — it connects all the projects to the framework’s contexts and activities configured in the XML file. You start the framework by starting an interaction. Once an interaction starts in any referenced project within the solution, all other projects can share the context values and perform any activities for that interaction.