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Prozesse basierend auf dem Business-Kontext überspringen

1 Aufgabe

10 Min.

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Anfänger Pega Platform '23 Case Management Constellation Deutsch

Szenario

Für Kunden, die sich für die höhere Mitgliedschafts-Deckungsstufe entschieden haben, sind Pannenhilfegesuche abgedeckt. Konfigurieren Sie die Prozesse „Enter payment information“ und „Invoice customer“, sodass sie gestartet werden, wenn die Deckungsstufe des Kunden keine Gold-Mitgliedschaft ist.

Hinweis: Für diese Challenge wird die Constellation-Architektur der Pega-Plattform verwendet. Informationen zum Üben dieser Challenge für die klassische UI-Architektur finden Sie in der Challenge Skipping a process based on business context, Version 8.8 (nur auf Englisch verfügbar).

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle Benutzername Passwort
Application Developer author@gogoroad pega123!
Hinweis: Ihre Übungsumgebung unterstützt möglicherweise den Abschluss mehrerer Challenges. Es kann daher vorkommen, dass die im Challenge-Walkthrough gezeigte Konfiguration nicht genau mit Ihrer Umgebung übereinstimmt.

Sie müssen zum Abschließen dieser Challenge Ihre eigene Pega-Instanz starten.

Die Initialisierung kann bis zu 5 Minuten dauern, bitte haben Sie Geduld.

Challenge-Schritte

Genaue Übungsschritte

1 Startbedingungen „Enter payment information“ und „Invoice customer“ zu Prozessen hinzufügen

  1. Geben Sie in der Pega-Instanz für die Challenge die folgenden Anmeldedaten ein:
    1. Geben Sie in das Feld User name author@gogoroad ein.
    2. Geben Sie in das Feld Password pega123! ein.
  2. Klicken Sie im Navigationspanel von App Studio auf Case Types > Assistance Request, um den Case-Life-Cycle „Assistance Request“ zu öffnen.
  3. Klicken Sie in der Stage „Create“ auf den Prozess Enter payment information.
  4. Wählen Sie im Kontexteigenschafts-Panel rechts in der Liste Start Process (otherwise skip) die Option Custom condition aus, um ein Zahnrad-Icon rechts neben der Drop-down-Liste anzuzeigen.
    process configuration pane start process (otherwise skip) custom condition
  5. Klicken Sie auf das Zahnrad-Icon, um das Dialogfeld Configure Condition anzuzeigen.
  6. Wählen Sie im Dialogfeld Configure Condition in der Liste Field Folgendes aus: Fields > Customer ID > Coverage level.
    coverage-level
    Hinweis: Sie können in der Suchleiste nach dem Feld Coverage level suchen oder auf Fields > Customer ID klicken, um die Liste der Felder im Datenobjekt „Customer“ anzuzeigen.
  7. Wählen Sie in der Liste Comparator die Option is not equal to aus.
  8. Geben Sie im Feld Value den Wert Gold ein, um zu testen, ob der Kunde die Deckungsstufe „Gold“ ausgewählt hat.
  9. Klicken Sie auf Submit, um die Konfiguration der Bedingung abzuschließen und zum Case-Life-Cycle zurückzukehren.
    coverageLevel
  10. Klicken Sie in der Stage „Resolution“ auf den Prozess Invoice customer.
  11. Wiederholen Sie die Schritte 4–9, um dem Prozess „Invoice customer“ eine benutzerdefinierte Bedingung hinzuzufügen, die den Prozess nur startet, wenn der Kunde nicht die Deckungsstufe „Gold“ ausgewählt hat.
  12. Klicken Sie auf Save, um die Änderungen am Case-Life-Cycle „Assistance Request“ zu speichern.

Arbeit überprüfen

  1. Klicken Sie im Case-Typ „Assistance Request“ auf Save and run  und führen Sie eine neue Instanz des Case-Typs „Assistance Request“ aus.
  2. Fahren Sie bis zur Ansicht „Enter customer information“ fort.
  3. Geben Sie in der Ansicht „Enter customer information“ im Feld Customer ID die E-Mail-Adresse [email protected] ein. Dieser Kunde ist der Deckungsstufe „Gold“ zugeordnet.
    jmitchell customer ID selected in Enter customer information view
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    jmitchell customer ID selected in Enter customer information view
  4. Fahren Sie mit dem Case bis nach der Ansicht „Identify vehicle“ fort. Der Prozess „Enter payment information“ wird übersprungen.
    Tipp: Wenn Sie wissen wollen, wo Sie sich im Case-Life-Cycle befinden, klicken Sie auf eine Stage-Überschrift und dann auf See full lifecycle, um zu sehen, in welchem Step Sie sich befinden, welche Steps Sie abgeschlossen haben und welche Steps Sie übersprungen haben. Im Beispiel unten befinden Sie sich in der Stage „Validation“ und Sie haben den Prozess „Enter payment information“ übersprungen.
    See full case lifecycle at runtime
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The js errors feature is not currently initialized.")}start(t){(0,e.Z)("Call to agent api addRelease failed. The agent is not currently initialized.")}recordReplay(){(0,e.Z)("Call to agent api recordReplay failed. The agent is not currently initialized.")}pauseReplay(){(0,e.Z)("Call to agent api pauseReplay failed. The agent is not currently initialized.")}}var n=i(3325),r=i(234);const a=Object.values(n.D);function o(e){const t={};return a.forEach((n=>{t[n]=function(e,t){return!1!==(0,r.Mt)(t,"".concat(e,".enabled"))}(n,e)})),t}var s=i(7530);var c=i(8e3),u=i(5938),d=i(3960),l=i(385);class f extends u.W{constructor(e,t,n){let i=!(arguments.length>3&&void 0!==arguments[3])||arguments[3];super(e,t,n),this.auto=i,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===(0,r.Mt)(this.agentIdentifier,"".concat(this.featureName,".autoStart"))&&(this.auto=!1),this.auto&&(0,c.R)(e,n)}importAggregator(){let t=arguments.length>0&&void 0!==arguments[0]?arguments[0]:{};if(this.featAggregate)return;if(!this.auto)return void this.ee.on("".concat(this.featureName,"-opt-in"),(()=>{(0,c.R)(this.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator()}));const n=l.il&&!0===(0,r.Mt)(this.agentIdentifier,"privacy.cookies_enabled");let a;this.onAggregateImported=new Promise((e=>{a=e}));const o=async()=>{let r;try{if(n){const{setupAgentSession:e}=await i.e(75).then(i.bind(i,3228));r=e(this.agentIdentifier)}}catch(t){(0,e.Z)("A problem occurred when starting up session manager. 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Could not determine the runtime environment.")}get config(){return{info:(0,r.C5)(this.agentIdentifier),init:(0,r.P_)(this.agentIdentifier),loader_config:(0,r.DL)(this.agentIdentifier),runtime:(0,r.OP)(this.agentIdentifier)}}run(){try{const t=o(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>n.p[e.featureName]-n.p[t.featureName])),r.forEach((r=>{if(t[r.featureName]||r.featureName===n.D.pageViewEvent){const i=function(e){switch(e){case n.D.ajax:return[n.D.jserrors];case n.D.sessionTrace:return[n.D.ajax,n.D.pageViewEvent];case n.D.sessionReplay:return[n.D.sessionTrace];case n.D.pageViewTiming:return[n.D.pageViewEvent];default:return[]}}(r.featureName);i.every((e=>t[e]))||(0,e.Z)("".concat(r.featureName," is enabled but one or more dependent features has been disabled (").concat((0,D.P)(i),"). 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    See full case lifecycle at runtime
  5. Klicken Sie in der Ansicht „Approval“ auf Approve.
  6. Fahren Sie mit dem Case fort, um die Stage „Service“ abzuschließen. Der Case ist nach Durchlaufen der Stage „Service“ abgeschlossen.

In dieser Challenge üben Sie, was Sie im folgenden Modul gelernt haben:

In den folgenden Missions verfügbar:

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