Next best action and customer interactions

Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

Learn how you can use Next-Best-Action to ensure a customer service representative takes relevant actions at every step during a customer interaction.

Nach Abschluss dieses Moduls können Sie Folgendes:

In der folgenden Mission verfügbar: