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Modul

Pega Customer Service overview

2 Themen

20 Min.

 Visible to: All users
Anfänger Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Englisch

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

Nach Abschluss dieses Moduls können Sie Folgendes:

Describe a typical customer service interaction
Conduct an interaction

In der folgenden Mission verfügbar:

Pega Customer Service Foundation v3

Themen

Customer service business scenario

10 Min.

Conducting an interaction

5 Min.

Modulquiz

5 Min.

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