Module

Guiding a customer service agent with dialogs

2 Rubriques

15 mins

Visible to: All users

Débutant

Pega Customer Service 8.8

Pega Customer Service 8.7

Pega Customer Service 8.6

Agent Desktop

Anglais

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Après avoir terminé ce module, vous pourrez :

Create a dialog for customer service agents

Configure a dialog to appear conditionally

Dialogs

5 mins

Modifying an existing dialog

5 mins

Quiz du module

5 mins