Module

Screen pops

2 Rubriques

15 mins

Visible to: All users

Intermédiaire

Pega Call 8.8

Pega Call 8.7

Pega Customer Service 8.8

Pega Customer Service 8.7

Anglais

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

Après avoir terminé ce module, vous pourrez :

Define configuration options for screen pops

Customize a screen pop

Pega Call v4

Screen pops

5 mins

Configuring a screen pop

5 mins

Quiz du module

5 mins