Skip to main content

Module

Suggesting tasks to agents

Archived

3 Rubriques

35 mins

 Visible to: All users
Débutant Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Anglais
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded.

Learn how to suggest tasks to customer service agents. You will learn how to configure prescriptive suggestions using Intent When records and dynamic suggestions using the Pega Customer Decision Hub.

Après avoir terminé ce module, vous pourrez :

Configure Intent when records
Configure a service case to use an Intent when record
Leverage Pega Customer Decision Hub to make suggestions

Disponible dans la mission suivante :

Customer Service Developer v3

Rubriques

Creating an Intent when record

5 mins

Service case suggestion with Customer Decision Hub

15 mins

Configuring service case suggestions from CDH

10 mins

Quiz du module

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice