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Accessing sourced data in a Case
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Module
Accessing sourced data in a Case
5 Rubriques
1h 5 mins
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Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Access control
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Module
Access control
5 Rubriques
1h 5 mins
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Accessibility foundations
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Module
Accessibility foundations
4 Rubriques
50 mins
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Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
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Module
Accessibility in your project plan
5 Rubriques
1h 5 mins
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Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Supporting agents with help content
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Module
Supporting agents with help content
5 Rubriques
30 mins
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Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
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Module
Achieving better results with Pega Sales Coach
1 Rubrique
10 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Rubriques
25 mins
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Design reports to analyze Case data and provide insight into processes and workflows.
Enabling accessibility features in applications
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Module
Enabling accessibility features in applications
1 Rubrique
20 mins
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In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Activities
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Module
Activities
2 Rubriques
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
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Module
Activities and Automations
3 Rubriques
35 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...