Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...

You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

A customer...

U+ Bank is currently cross-selling on the web by showing various credit cards to its customers.

They want to use Pega Customer Decision Hub™ to run...

A decision strategy that produces the next-best-label action is set up in the application. The purpose of the decision strategy is to select the label...

ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...

A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...