The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...

The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...

You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...