Search
Case Life Cycle design for Business Architects
-
Module
Case Life Cycle design for Business Architects
6 Rubriques
1h 15 mins
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Creating a case from email
-
Module
Creating a case from email
2 Rubriques
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a Pega Platform application
-
Module
Creating a Pega Platform application
3 Rubriques
40 mins
-
Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Debugging application errors
-
Module
Debugging application errors
3 Rubriques
40 mins
-
Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Email bot cases and responses
-
Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Rubriques
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Extending Constellation UI options
-
Module
Extending Constellation UI options
5 Rubriques
1h 10 mins
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Intelligent routing
-
Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Low-code defined
-
Module
Low-code defined
5 Rubriques
50 mins
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Modeling data in Constellation applications
-
Module
Modeling data in Constellation applications
4 Rubriques
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.