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Predicting missing the Service-Level Agreement
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Module
Predicting missing the Service-Level Agreement
1 Rubrique
10 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Preparing Customer Decision Hub for development
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Module
Preparing Customer Decision Hub for development
3 Rubriques
40 mins
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Prioritizing robots for work adjustments
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Module
Prioritizing robots for work adjustments
14 Rubriques
1h 35 mins
Pega Robot Manager 8.5.1 -
When an administrator has the proper information to make an informed decision on how to resolve an issue or a bottleneck of work, the administrator...
Project structure in Pega Robot Studio
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Module
Project structure in Pega Robot Studio
7 Rubriques
40 mins
Pega Robotic Automation 22.1 -
Learn the structure and interface of Pega Robot Studio for developing robotic projects. Students grasp the benefits of creating and configuring...
Reporting in Pega Robot Manager
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Module
Reporting in Pega Robot Manager
6 Rubriques
1h 20 mins
Pega Robot Manager 8.5.1 -
The reporting feature in Pega Robot Manager™ extends the reporting capabilities found in Pega Platform™. You can create, edit, and view reports from...
Robot Inspector and Debugging in Pega Robot Studio
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Module
Robot Inspector and Debugging in Pega Robot Studio
7 Rubriques
45 mins
Robotic Process Automation -
Robot Inspector provides the developer with more flexibility to test specific procedure automations and other project items and components within a...
Robotic automation and Pega integration
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Module
Robotic automation and Pega integration
5 Rubriques
30 mins
Pega Robotic Automation 22.1 -
While Pega platform provides an array of connectivity options with various applications at an enterprise, there are times where Pega does not or...
Robotic automations in Citrix
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Module
Robotic automations in Citrix
4 Rubriques
35 mins
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Robotic package deployment
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Module
Robotic package deployment
3 Rubriques
20 mins
Pega Robotic Automation 22.1 -
Developers can implement the deployment process in Pega Robot Studio regardless of an organization's chosen distribution plan. By using the deployment...