Module

Preparing Customer Decision Hub for development

3 Topics

40 mins

Visible to: All users

Intermediate

Pega Customer Decision Hub 8.8

Next Best Action

Decision Management

English

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using the Customer Decision Hub setup wizard. Learn how to start development efficiently and discover the advantages of using predefined industry templates. Understand the basics of the Context Dictionary and multi-level decisioning.

After completing this module, you should be able to:

Create a user with the access rights to run the setup process.

Run the Customer Decision Hub setup wizard to create the Customer Decision Hub implementation layer, the 1:1 Operations Manager extension application, and the overlay applications.

Analyze the artifacts that the setup wizard generates.

Discover the Context Dictionary and multi-level decisioning.

Enable Customer Decision Hub agents.

Practice what you learned in the following Challenges:

Running Pega Customer Decision Hub setup wizard v2

Enabling Pega Customer Decision Hub agents v2

Available in the following mission:

Preparation for 1:1 Customer Engagement Implementation v2

Topics

Pega Customer Decision Hub setup wizard

10 mins

The Context Dictionary

15 mins

Pega Customer Decision Hub agents

5 mins

Module Quiz