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Diagnostics

Sizing a Pega Platform project

The Discover phase and your MLP

  • Module

    The Discover phase and your MLP

    12 Rubriques

    1h 55 mins

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Distributing work to robots

  • Module

    Distributing work to robots

    6 Rubriques

    40 mins

    Visible to: All users
  • One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...

Identifying duplicate Cases

Sending emails during Case processing

Pega Express introduction

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    6 Rubriques

    55 mins

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Enhanced interrogation options

  • Module

    Enhanced interrogation options

    6 Rubriques

    45 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...

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