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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Building the customer analytical data model

    • Module

      Building the customer analytical data model

      9 Rubriques

      1h 55 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Module

      Building the Customer Insights Cache

      9 Rubriques

      1h 45 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Business conditions

    • Module

      Business conditions

      2 Rubriques

      20 mins

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Low-code defined

    Implementing service requests

    • Module

      Implementing service requests

      3 Rubriques

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

    Pega Customer Service Case Management Edition introduction

    • Module

      Pega Customer Service Case Management Edition introduction

      3 Rubriques

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

    Preparing Customer Decision Hub for development

    We'd prefer it if you saw us at our best.

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