Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...

Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...