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Configuring a coaching tip
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Défi
Configuring a coaching tip
2 Tâches
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Défi
Configuring a common phrase
2 Tâches
15 mins
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
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Défi
Configuring customer verification
3 Tâches
15 mins
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring organization structure
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Défi
Configuring organization structure
6 Tâches
15 mins
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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Défi
Configuring Pega Robot Manager
4 Tâches
30 mins
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating a basic automation
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Défi
Creating a basic automation
3 Tâches
20 mins
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating a composite tab
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Défi
Creating a composite tab
2 Tâches
5 mins
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a robotic test solution for Citrix
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Défi
Creating a robotic test solution for Citrix
6 Tâches
30 mins
Pega Robotic Automation 19.1 -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Creating an automation
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Défi
Creating an automation
2 Tâches
45 mins
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Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating an expense tracker using MS Office connectors
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Défi
Creating an expense tracker using MS Office connectors
5 Tâches
30 mins
Pega Robotic Automation 22.1 -
The Robotic Banking company provides an expense tracker functionality that collects all spending for predefined categories, creates an Excel report...