Search
Saving data to a system of record
-
Module
Saving data to a system of record
2 Rubriques
30 mins
-
Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Datenmodell anzeigen
-
Module
Datenmodell anzeigen
3 Rubriques
20 mins
-
Zeigen Sie die Beziehungen zwischen Datentypen an, um Einblicke in das Datenmodell für eine Anwendung zu gewinnen.
Digital messaging
-
Module
Digital messaging
3 Rubriques
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
eBusiness Services
-
Module
eBusiness Services
4 Rubriques
40 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
-
Module
Enriching data with third party providers
2 Rubriques
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Simulating an external data source
-
Module
Simulating an external data source
1 Rubrique
25 mins
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
-
Module
Field values
1 Rubrique
15 mins
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Adding an external data source to a data type
-
Défi
Adding an external data source to a data type
6 Tâches
30 mins
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Défi
Adding data records to a data object
3 Tâches
10 mins
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...