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Skill Level

Capability

Role

Defining a customer Microjourney

The Data Model

Validating data against business logic

Low-code defined

Sizing a Pega Platform project

The Discover phase and your MLP

  • Module

    The Discover phase and your MLP

    12 Rubriques

    1h 55 mins

    Visible to: All users
  • Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Identifying duplicate Cases

Sending emails during Case processing

Pega Express introduction

Form autofill

  • Module

    Form autofill

    3 Rubriques

    20 mins

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

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