Search
Identifying duplicate Cases
-
Module
Identifying duplicate Cases
1 Rubrique
10 mins
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
-
Module
Sending emails during Case processing
1 Rubrique
15 mins
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
eBusiness Services
-
Module
eBusiness Services
4 Rubriques
40 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Pega Express introduction
-
Module
Pega Express introduction
3 Rubriques
20 mins
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Email bot cases and responses
-
Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Rubriques
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enabling AI in the NBA framework
-
Module
Enabling AI in the NBA framework
3 Rubriques
30 mins
-
Learn how every Next-Best-Action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...
One-to-one customer engagement
-
Module
One-to-one customer engagement
4 Rubriques
30 mins
-
Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Enhanced interrogation options
-
Module
Enhanced interrogation options
6 Rubriques
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Enriching data with third party providers
-
Module
Enriching data with third party providers
2 Rubriques
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...