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Next best action in omnichannel environments
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Module
Next best action in omnichannel environments
2 Rubriques
25 mins
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Next-Best-Action in an omnichannel environment
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Module
Next-Best-Action in an omnichannel environment
2 Rubriques
25 mins
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Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Next-Best-Action on digital
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Module
Next-Best-Action on digital
2 Rubriques
25 mins
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Nurturing leads and opportunities
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Module
Nurturing leads and opportunities
5 Rubriques
30 mins
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Offline projects explained
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Module
Offline projects explained
4 Rubriques
45 mins
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
One-to-one customer engagement
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Module
One-to-one customer engagement
4 Rubriques
30 mins
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Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...
Optimizing 1:1 customer engagement overview
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Module
Optimizing 1:1 customer engagement overview
1 Rubrique
15 mins
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Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the...
Optimizing AI in the NBA Framework
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Module
Optimizing AI in the NBA Framework
2 Rubriques
30 mins
Pega Customer Decision Hub 8.7 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...
Optimizing your next-best-action strategy
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Module
Optimizing your next-best-action strategy
3 Rubriques
30 mins
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Organization of work for robots
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Module
Organization of work for robots
6 Rubriques
55 mins
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...