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Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building blocks of Pega Government Platform
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Module
Building blocks of Pega Government Platform
4 Rubriques
47 mins
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This module introduces the reusable, modular, and configurable components available in Pega Government Platform™. This module also details the primary...
Building the customer analytical data model
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Module
Building the customer analytical data model
6 Rubriques
1h 10 mins
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Data lies in the heart of 1:1 customer engagement and Pega Customer Decision Hub™ requires customer data to make high quality decision for them. Learn...
Bulk upload data to Pega Sales Automation
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Module
Bulk upload data to Pega Sales Automation
3 Rubriques
20 mins
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The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Rubriques
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Business case for accessibility
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Module
Business case for accessibility
3 Rubriques
35 mins
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Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Business conditions
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Module
Business conditions
2 Rubriques
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Business use case: Cross-sell on the web extended
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Module
Business use case: Cross-sell on the web extended
1 Rubrique
15 mins
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Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Calculating fields using Decision tables
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Module
Calculating fields using Decision tables
1 Rubrique
25 mins
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In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Call treatment settings
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Module
Call treatment settings
2 Rubriques
20 mins
Pega Customer Service '23 -
Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...