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Building a Data Model for Business Architects

Building blocks of Pega Government Platform

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    6 Rubriques

    1h 10 mins

    Visible to: All users
  • Data lies in the heart of 1:1 customer engagement and Pega Customer Decision Hub™ requires customer data to make high quality decision for them. Learn...

Bulk upload data to Pega Sales Automation

  • Module

    Bulk upload data to Pega Sales Automation

    3 Rubriques

    20 mins

    Visible to: All users
  • The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...

Business agility in 1:1 customer engagement overview

Business case for accessibility

  • Module

    Business case for accessibility

    3 Rubriques

    35 mins

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Business conditions

  • Module

    Business conditions

    2 Rubriques

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Business use case: Cross-sell on the web extended

Calculating fields using Decision tables

Call treatment settings

  • Module

    Call treatment settings

    2 Rubriques

    20 mins

    Pega Customer Service '23 Visible to: All users
  • Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call...

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