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Exercise setup - Orchestrator configuration

  • Défi

    Exercise setup - Orchestrator configuration

    2 Tâches

    30 mins

    Visible to: All users
  • To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.

    Caution: This step...

Exploring suggested next best actions in a contact center

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    Exploring suggested next best actions in a contact center

    2 Tâches

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Importing customer data from a CSV

  • Défi

    Importing customer data from a CSV

    2 Tâches

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Integrating external customer service data

Leveraging reports in the contact center

Modifying an existing service request type

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    Modifying an existing service request type

    1 Tâche

    5 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Populating sample data using Monte Carlo data sets

  • Défi

    Populating sample data using Monte Carlo data sets

    5 Tâches

    20 mins

    Visible to: All users
  • The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...

Refactoring an existing service request type with a parallel flow

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    Refactoring an existing service request type with a parallel flow

    4 Tâches

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Routing email based on content

Suggesting a reply based on email content

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