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Accessibility Essentials
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Mission
Accessibility Essentials
5 Modules
5 heures 35 mins
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Pega Constellation View-Based UI Configuration for Low-Code Authors
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Mission
Pega Constellation View-Based UI Configuration for Low-Code Authors
7 Modules
2 Défis
4 heures 10 mins
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The Pega Constellation View-Based UI Configuration for Low-Code Authors mission prepares you to configure low-code applications using the...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Customer Service Foundation
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Mission
Pega Customer Service Foundation
6 Modules
3 Défis
3 heures 20 mins
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Modules
7 Défis
5 heures 40 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega User Experience (UX) Essentials
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Mission
Pega User Experience (UX) Essentials
3 Modules
3 heures 41 mins
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Gain a high-level overview of Pega’s approach to enterprise UX, including the basics of UX design, the importance of UX in enterprise applications...
Pega Voice AI
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Mission
Pega Voice AI
7 Modules
2 heures 25 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
User Experience Foundation
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Mission
User Experience Foundation
11 Modules
10 Défis
7 heures 20 mins
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Begin your journey to learn about Pega’s User Experience capability.
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Rubriques
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Business conditions
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Module
Business conditions
2 Rubriques
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...