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Leveraging the email component application
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Défi
Leveraging the email component application
4 Tâches
40 mins
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Front Stage wants to send personalized emails to recipients at scheduled times and dates. Front Stage wants to reuse this capability in multiple...
Refactoring an existing service request type with a parallel flow
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Défi
Refactoring an existing service request type with a parallel flow
4 Tâches
15 mins
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Reusing the standard queue processor
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Défi
Reusing the standard queue processor
5 Tâches
1h
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When the city manager updates the delivery status of a truck, the associated delivery request Processes should also move forward in the flow.
When...
Routing parking cases to facility coordinators
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Défi
Routing parking cases to facility coordinators
5 Tâches
30 mins
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Front Stage provides an optional parking service. If users select this option, the facility coordinator specializing in parking and has the least...
Routing truck vendor and invoice cases to city manger
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Défi
Routing truck vendor and invoice cases to city manger
2 Tâches
45 mins
Pega Platform '23 -
After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...
Routing weather cases to facility coordinators
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Défi
Routing weather cases to facility coordinators
5 Tâches
30 mins
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If the probability of rain is greater than or equal to 40 percent for an event day, a process to make other arrangements begins. A facility...
Simulating a weather service response
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Défi
Simulating a weather service response
6 Tâches
1h
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Front Stage needs to know if the probability of rain equals or exceeds 40 percent during an event. At present, the weather forecast queries a data...
Simulating the truck rating response
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Défi
Simulating the truck rating response
5 Tâches
30 mins
Pega Platform '23 -
When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...
Suggesting a service case using Customer Decision Hub
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Défi
Suggesting a service case using Customer Decision Hub
2 Tâches
15 mins
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...