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モジュール

Intelligent email

Archived

3 トピック

20 分

Visible to: All users
中級 Pega Customer Service 8.5 英語
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

このモジュールを完了したら、以下の目的を達成できるようになります。

Define the components of the Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure keywords for suggested cases

このモジュールは、下記のミッションにも含まれています。

Email Bots for Pega Customer Service v2

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