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モジュール

Service requests

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6 トピック

35 分

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中級 Pega Customer Service 8.6 Pega Customer Service 8.5 英語
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

このモジュールを完了したら、以下の目的を達成できるようになります。

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

このモジュールは、下記のミッションにも含まれています。

Customer Service Low-Code Developer v3

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