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Module

Service requests

9 Topics

50 mins

 Visible to: All users
Intermediate Pega Customer Service '23 Case Management English

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

After completing this module, you should be able to:

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

Available in the following mission:

Customer Service Low-Code Developer v7

Topics

Microjourneys

5 mins

Service request template

5 mins

Eligibility stage

5 mins

Intake stage

5 mins

Process request stage

5 mins

Resolve stage

5 mins

Service request data model

5 mins

Configuring a service case

5 mins

Creating a new service request

5 mins

Module Quiz

5 mins

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