Mission
Pega Process AI Essentials
4 Modules
3 Challenges
2 hrs 25 mins
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their processes and communications. At the same time, operationalizing AI might cause bottlenecks. Pega Process AI™ solves this problem by using AI to self-optimize processes, and by giving you an option to use your own AI in Pega Platform.
Learn how to put your models to work and how to enable self-learning adaptive models to increase the efficiency and the effectiveness of case management.
Available in the following mission:
Pega Process AI overview
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Module
Pega Process AI overview
2 Topics
20 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Topic
10 mins
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Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Creating a case classification prediction using NLP
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Challenge
Creating a case classification prediction using NLP
4 Tasks
30 mins
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U+ Insurance is currently handling a high volume of car insurance claims. At present, experts review all cases and manually categorize and route them...
Predicting fraud
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Module
Predicting fraud
1 Topic
15 mins
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Creating a fraud prediction using an H2O model
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Challenge
Creating a fraud prediction using an H2O model
3 Tasks
35 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Predicting missing the Service-Level Agreement
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Module
Predicting missing the Service-Level Agreement
1 Topic
10 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Creating a missing SLA prediction
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Challenge
Creating a missing SLA prediction
5 Tasks
45 mins
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U+ Insurance implements Pega Process AI™ to optimize Case automation. The business wants to predict whether an incoming claim has a high probability...
