Module

Applying NLP for Case classification

1 Topic

10 mins

Pega Platform '24.1

Visible to: All users

Beginner

Pega Platform '24.1

Decision Management

English

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays and errors associated with manual processing. Learn how to enable AI Case classification, define topics, train models, and validate the accuracy of automatic categorization to streamline claims processing and enhance operational efficiency.

After completing this module, you should be able to:

Enable AI Case classification in Pega Process AI by creating a new accident category field and defining topics.

Train and test models in Prediction Studio.

Validate the automatic AI accident category prediction and Case routing by creating a new Claims Case for a test Persona.

Verify the effectiveness of intelligent Case routing, which automatically routes Cases to the correct Work Queue based on the predicted accident category.

Practice what you learned in the following Challenge:

Creating a case classification prediction using NLP v1

Available in the following mission:

Pega Process AI Essentials v5

Topics

Applying NLP for case classification

5 mins

Module Quiz