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Module

Business agility in 1:1 customer engagement overview

2 Topics

15 mins

 Visible to: All users
Beginner Pega Customer Decision Hub '24.1 English

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

After completing this module, you should be able to:

Describe business agility and its importance in one-to-one customer engagement.
Distinguish between business-as-usual and enterprise changes.
Describe the steps involved in managing business changes in one-to-one customer engagement.

Available in the following mission:

Business Agility in 1:1 Customer Engagement v7

Topics

Agility in a customer engagement project

5 mins

Change management process

5 mins

Module Quiz

5 mins

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