Mission
Business Agility in 1:1 Customer Engagement
7 Modules
5 Challenges
5 hrs 35 mins
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Available in the following mission:
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Topics
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
3 Topics
20 mins
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
6 Topics
50 mins
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment. Di...
Launching a new offer
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Challenge
Launching a new offer
7 Tasks
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Updating existing actions
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Module
Updating existing actions
2 Topics
15 mins
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Challenge
Updating existing actions
8 Tasks
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Challenge
Updating existing actions in bulk
7 Tasks
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
2 Topics
20 mins
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...
Adding a group-level engagement policy
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Challenge
Adding a group-level engagement policy
10 Tasks
30 mins
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U+ Bank cross-sells on the web by presenting various credit card offers to their customers. The business intends to include an additional suitability...
Implementing a fast-release revision
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Module
Implementing a fast-release revision
1 Topic
10 mins
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Learn how to efficiently implement and deploy critical and emergency business changes by using the CDH fast release functionality.
Implementing a fast-release change request
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Challenge
Implementing a fast-release change request
5 Tasks
20 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers.
The bank introduced a new offer that promises 0% APR and no...
Implementing outbound communication in BOE
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Module
Implementing outbound communication in BOE
2 Topics
20 mins
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Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...
