Skip to main content

Module

Configuring a web chatbot

2 Topics

20 mins

Visible to all users
Advanced Pega Customer Service 8.4 English
This content has been updated. Click here to continue your progress on the latest version.

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer service agent. In a web chatbot session, the chatbot responds to a customer request, such as “I want to open an account,” by walking the customer through a set of questions. The chatbot gathers the required information and completes the service request. A chatbot can help reduce agent workload and provide customers with always-available service.

After completing this module, you should be able to:

Add a web chatbot to an existing case type
Configure the chatbot conversation
Configure the chatbot channel
Understand the web chatbot architecture

Available in the following mission:

Customer Service Developer

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice